Somewhere between 3 and 5 of every 100 parcels shipped in India arrive damaged, pilfered, or never arrive at all. For a growing D2C brand, that quietly eats 1–3% of revenue — refunds paid out of pocket, stock written off, and claims abandoned halfway because chasing a courier is a part-time job nobody hired for.
The process isn’t broken by accident. Short filing windows, courier-specific formats, slow responses and first-pass denials all reward one outcome: the seller giving up. Most do — rationally, because their time is worth more than one claim.
MatvexClaims exists to change that maths. We fight claims in bulk, on a system: filed inside the window, chased every 72 hours, escalated on a documented ladder, and closed with a written outcome. What’s irrational for one seller to do once is very rational for us to do a hundred times a week.
And every claim teaches us something no one in India has written down: which couriers damage what, on which lanes, and what actually gets them to pay. That knowledge flows straight back to the brands we work with.
Claims recovery is chapter one. As our dataset grows, we’re building the courier accountability layer Indian e-commerce is missing: transparent damage benchmarks by carrier and lane, and — eventually — fair, affordable protection on every shipment. If you want to be part of shaping that, start as one of our first 15 brands.
No bots, no ticket queues. Write to hello@matvex.in or message us on WhatsApp — a founder replies, usually the same day.
Free for 60 days. Your only job: forward us the broken ones.
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