Asking for access to your shipment data is asking for trust. So here is exactly what we access, why we need it, and the five commitments we put in writing — before you share anything.
Two levels — you choose how far to go.
AWB number, order invoice, damage photos, and any customer complaint. Used for one purpose: preparing, filing and escalating that claim. Nothing is pulled from your systems.
If you want us to catch damaged orders automatically and build your courier damage report, we ask for read-only access to your shipping panel (e.g. Shiprocket) or a monthly shipment export: AWBs, couriers, lanes, order values, delivery statuses. We never see customer payment details, and we cannot edit anything in your systems — access is read-only by design.
Your anonymized claim outcomes make our courier benchmarks sharper for every brand we work with — including yours. That aggregated insight (“Courier X damages 2.4x more glassware on lane Y”) is the only secondary use of your data, and it never carries your name. If that trade doesn’t sit right, stay on Level 1 — the claims service works either way.
Access via your platform’s own permission system (API key or sub-account you can revoke anytime) — we never ask for your password. Data lives in access-controlled storage, available to the people working your claims and no one else. Questions, or want the full policy as a signed PDF for your records? Write to hello@matvex.in — we’ll send it same day.
Start with a single forwarded claim — no data access needed at all.
Send your first claim