Most courier claims die for boring reasons: filed late, wrong format, missing photo, no follow-up. Our entire job is removing those reasons. Here is the exact process, end to end.
Send three things: the AWB number, the order invoice, and photos of the damage (outer box + product). If the customer reported it, forward their message too. That’s all we need from you — ever.
Many couriers allow as little as 24–48 hours after delivery to register a claim. We prepare the claim packet in that courier’s exact required format — declarations, value proof, evidence annexures — and file it the same day, with a timestamped record.
Every open claim gets a follow-up at least every 72 hours — claim portals, email threads, and phone where needed. Every response from the courier is logged with date and content, building the paper trail that wins escalations.
A first denial is the start of the negotiation, not the end. We demand the denial reason in writing, rebut it with evidence, and escalate — supervisor desk, nodal officer, formal grievance. Each rung is documented so the next one is stronger.
Recovered: the courier pays you directly — the money never touches our account. Settled: you approve any partial settlement before we accept it. Denied: you get the documented reason and our read on whether it’s worth pursuing further. No claim just “fades out.”
Every Monday you get one WhatsApp message per open claim: status, last courier response, next action. Even when the update is “no movement — following up Thursday.” Silence is how claims die; we don’t do silence.
Tell your team: any damaged delivery gets photographed and forwarded to us the same day it’s discovered. Filing speed is the single biggest factor in recovery. We’ll remind you too.
Transit damage, full parcel loss, pilferage and tampering, short delivery, and weight-dispute deductions tied to a damage/loss event.
Delhivery, Blue Dart, Xpressbees, Ekart, DTDC, Shadowfax and other major carriers — whether you ship direct or via Shiprocket, NimbusPost, iThink and similar aggregator panels.
Couriers cap their liability under their own terms, and a claim filed months late is usually unrecoverable. We’ll always tell you upfront when a claim is weak rather than waste your time.
Those are our favourite. Send it over — the first 60 days are free.
Send it on WhatsApp